Privacy Policy
How Lock Raven collects, uses, and protects information submitted through our website contact and quote forms.
Who we are
Lock Raven ("we," "us," "our") is a licensed locksmith business (MD Locksmith License #737) based at 1134 York Rd, Ste 309, Timonium, MD 21093. This policy explains how we handle information submitted through lockraven.com.
Information we collect
When you fill out a quote request or contact form on this site, we collect the information you provide directly, which may include your name, phone number, email address, service address or area, and details about the job you're requesting.
We do not collect payment information through this website. Payment is handled directly with our technicians at the time of service.
How we use your information
To respond to your quote request or inquiry, schedule and provide locksmith services, and follow up regarding a job in progress or completed.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Third-party services we use
Our contact forms are processed by FormSubmit, a third-party form-to-email service, which receives the information you submit in order to deliver it to us. We also use Google reCAPTCHA to help prevent automated spam submissions; use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.
Data retention
We retain information submitted through our forms for as long as reasonably necessary to respond to your inquiry, provide service, and maintain business records.
Your choices
If you'd like us to delete information you've previously submitted, contact us at info@lockraven.com or call (410) 449-4940 and we'll remove it from our records where we're not required to retain it for legal or business purposes.
Changes to this policy
We may update this policy from time to time. The "last updated" date above reflects the most recent revision.
Contact us
Questions about this policy? Reach us at info@lockraven.com or (410) 449-4940.